SHIPPING & RETURNS
SHIPPING POLICY
All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Free local delivery is available for orders over Rs 500 within [Raipur, C.G.]. For orders under Rs 500, we charge Rs 50 for local delivery.
Deliveries are made from [08:00AM to 08;00PM] on [Working Days]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at trophyfactory.in@gmail.com with your name and order number, and we will look into it for you.
RETURN & EXCHANGE POLICY
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at trophyfactory.in@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at trophyfactory.in@gmail.com